Platform Policy
Disclaimer
1. Risk Disclaimer
Our site is intended for educational purposes only and should not be construed as financial advice. TRADING AND INVESTING ARE INHERENTLY RISKY ACTIVITIES THAT CAN RESULT IN SUBSTANTIAL FINANCIAL LOSSES, INCLUDING THE LOSS OF ALL CAPITAL. USERS SHOULD FULLY UNDERSTAND THESE RISKS AND CAREFULLY CONSIDER THEIR FINANCIAL SITUATION BEFORE ENGAGING IN ANY TRADING OR INVESTING ACTIVITIES.
Decisions to buy, sell, hold, or trade securities, commodities, and other investments should be based on the advice of qualified financial professionals. No guarantees are made regarding the accuracy, completeness, or reliability of the information provided, and past performance is not indicative of future results. Evaluate the suitability of trading and investing activities in light of your financial circumstances and risk tolerance.
2. Hypothetical and Simulated Performance Disclaimer
Hypothetical or Simulated performance results have certain limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, including, but not limited to, lack of liquidity. Simulated trading programs in general are designed with the benefit of hindsight, and are based on historical information. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.
3. Testimonials Disclaimer
Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success. Any trading results depicted in testimonials are not verified and we have no basis for believing that individual experiences depicted are typical considering that results will vary given many factors such as skill, risk management, experience, and the fact that trading and investing are very high-risk activities where it is likely you will lose money.
4. Consent for Sharing Trading Logs and Service Condition
Phenlabs requests users to provide consent for sharing and submitting their trading logs to enhance the ongoing development of its indicators. Such consent may be a condition for the provision of services.
5. Phenlabs is Not an Investment Adviser
Phenlabs is not registered as an investment adviser with the U.S. Securities and Exchange Commission or in any other regulatory authority. Rather, Phenlabs relies upon the "publisher's exclusion" from the definition of "investment adviser" as provided under Section 202(a)(11)(D) of the Investment Advisers Act of 1940 (the "Advisers Act") and corresponding state laws. As such, Phenlabs does not offer or provide personalized investment advice and nothing in these materials should be construed as investment advice within the meaning of the Advisers Act.
6. Informational and Educational Purposes Only
To the extent any of the content, material, information and/or any other kind of informational offering published, broadcast, or otherwise stated on this, and/or associated websites, may be deemed to be "investment advice", such information is impersonal and not tailored to the investment needs of any specific person. The information contained within this, and/or, associated websites, is provided for informational and educational purposes only.
The information should not be construed as investment or trading advice and is not meant to be a solicitation or recommendation to buy, sell, or hold any positions in any indices or financial markets mentioned. The content and information provided by Phenlabs, the website and the products and services of Phenlabs, is solely incidental to the business and activities of Phenlabs in providing educational tools for technical analysis. Phenlabs does not, and will not, provide you with any legal, tax, estate planning or accounting advice, or any advice regarding the suitability, profitability or appropriateness for you of any security, investment, financial product, investment strategy or other matter.
The data, content and information within the tools should not be construed as investment or trading advice and is not meant to be a solicitation or recommendation to buy, sell, or hold any positions in any securities or to engage in any other transaction
TradingView Disclosure
Some Charts used on this site are by TradingView in which our tools might refer to. TradingView® is a registered trademark of TradingView, Inc. www.TradingView.com. TradingView has no affiliation with the owner, developer, or provider of the Services described herein.
Terms of Service
OVERVIEW
This website is operated by PhenCapital Ltd. an Israeli company doing business as Phenlabs.com. Throughout the site, the terms "we", "us" and "our" refer to Phenlabs. PhenCapital offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing any tools, features, or products from the site, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the jurisdiction where you reside, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You are responsible for both:
- Making all arrangements necessary for you to have access to the Services.
- Ensuring that all persons who access the Services through your internet connection are aware of these Terms of Service and comply with them.
To access the Services or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Services that all such registration information you provide to us is correct, current, and complete. You agree that all information you provide to register with the Services or otherwise is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
You may not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
SECTION 3 - INTELLECTUAL PROPERTY RIGHTS
The Services and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Phenlabs, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms of Service permit you to use the Services for your personal use, or in your professional capacity. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services, without our express written permission.
You must not:
- Modify copies of any materials from this site, except as otherwise permitted by us.
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text, except as otherwise permitted by us.
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services, except as otherwise permitted by us.
No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 4 - TRADEMARKS
The Phenlabs name, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Phenlabs. You must not use such marks without the prior written permission from us. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
5. Disclaimers & Disclosures
By using this site or any of the products, services, and information from this site, you acknowledge that you have carefully read through & fully acknowledged the following disclaimers & disclosures below in this section.
Hypothetical and Simulated Performance Disclaimer
Hypothetical or Simulated performance results have certain limitations, unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.
Testimonials Disclaimer
Testimonials which may appear on this website may not be representative of other clients or customers and is not a guarantee of future performance or success. Any trading results depicted in testimonials are not verified and we have no basis for believing that individual experiences depicted are typical considering that results will vary given many factors such as skill, risk management, experience, and the fact that trading itself is a very high-risk activity where it is easy to lose money.
As a provider of technical analysis tools for charting platforms, we do not have access to the personal trading accounts or brokerage statements of our customers. As a result, we have no reason to believe our customers perform better or worse than traders as a whole based on any content or tool we provide.
Phenlabs Is Not An Investment Adviser
Phenlabs is not registered as an investment adviser with the U.S. Securities and Exchange Commission. Rather, Phenlabs relies upon the "publisher's exclusion" from the definition of "investment adviser" as provided under Section 202(a)(11) (D) of the Investment Advisers Act of 1940 and corresponding state laws. As such, Phenlabs does not offer or provide personalized investment advice.
To the extent any of the content, material, information and/or any other kind of informational offering published, broadcast, or otherwise stated on this, and/or associated websites, may be deemed to be "investment advice", such information is impersonal and not tailored to the investment needs of any specific person.
Informational and Educational Purposes Only
Phenlabs and the tools provided do NOT offer or provide personalized investment advice. The tools, reports, data, content, and information offered are impersonal and not customized to meet the investment needs of any individual. As such, the tools, reports, data, content, and information are provided solely for informational and educational purposes only.
The tools Phenlabs offers are provided to help you research and evaluate securities based on your individual criteria and inputs, and those individual criteria, sorting and inputs are controlled and entered solely by you. Use of the tools & reports does not indicate or guarantee any predictable, general, specific or other results and should not be the sole basis for any investment decision or transaction.
YOU SHOULD NOT RELY UPON THE TOOLS, REPORTS, OR ANY DATA, CONTENT AND INFORMATION THEREIN AS THE SOLE BASIS FOR AN INVESTMENT DECISION OR TRANSACTION.
Site Disclaimer
By viewing any material or using the information within this Site, you agree that this is general education material, and you will not hold any person or entity responsible for loss or damages resulting from the content or general information provided by Phenlabs.com
This Site cannot accept responsibility for any errors or omissions to the accuracy of information contained on this Site. We recommend that visitors and users seek advice from an independent financial advisor before buying or selling securities. Phenlabs and all affiliated parties are not registered as financial advisors.
This Site and all individuals and entities affiliated with this Site disclaim all liability and responsibility arising from any reliance placed on information by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. Also, our partners or affiliated companies are in no way associated with the proprietary information provided by this Site.
SECTION 6 - BILLING CYCLES
We send reminders prior to annual billing cycles, and it is your sole responsibility to manage your subscription prior to renewals by logging in or emailing [email protected].
We do not accept refunds if paying with crypto due to potential transaction fees & other complications.
SECTION 7 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
If the Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of user for such websites.
SECTION 8 - PRODUCT / SERVICE
Certain Services may be available exclusively online through the website. We do not warrant that the quality of any Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Imitations of our Services are not allowed, you agree that we have the right at any time to remove your access and ban you from our server if suspected of imitating in any form.
SECTION 9 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose;
- to interfere with or circumvent the security features of the Service;
- forge headers or otherwise manipulate identifiers;
- "frame" or "mirror" any part of the Services without authorization;
- modify, adapt, translate, reverse engineer, decipher, decompile, or disassemble any portion of the Services;
- attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services;
- to interfere with or circumvent the security features of the Services.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet of our site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 11 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Phenlabs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 12 - CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 - INFORMATION ABOUT YOU
All information we collect about you is subject to our Privacy Policy. By using the Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
SECTION 14 - GOVERNING LAW AND JURISDICTION
All matters relating to the Services and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Israel without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of, or related to these Terms of Service or the Services shall be instituted exclusively in the competent courts of Tel Aviv, Israel, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Service in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
SECTION 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].
Billing & Subscriptions
1. Subscription Period
Subscriptions for the different levels of Phenlabs are based on a one-year period. Payment methods can be either monthly or yearly, depending on the subscriber's preference.
If the subscriber chooses to pay yearly, they will receive a discount equivalent to two months' worth of monthly payments.
2. Billing Cycle
The billing cycle is the period between payments during which subscribers have access to the Phenlabs platform.
Monthly Billing Cycle:
The cycle starts from the payment date and ends the day before the same date in the following month.
Example: If the payment date is December 7th, the next billing date will be January 7th. Platform access will last until January 6th (inclusive).
Yearly Billing Cycle:
The cycle starts from the payment date and ends the day before the same date in the following year.
Example: If the payment date is December 7th, 2024, the next billing date will be December 7th, 2025. Platform access will last until December 6th, 2025 (inclusive).
3. Upgrading
Upgrading refers to changing to a higher-level subscription plan, which requires an adjustment to the previously made subscription payment.
Examples:
- Switching from Level 1 to Level 2
- Switching from Level 2 to Level 3
An upgrade can be applied to both monthly and yearly payment plans.
To upgrade your subscription, navigate to Account Settings → Edit Subscription.
4. Cancellation
Subscription cancellation occurs either due to the subscriber's decision to discontinue the subscription period and terminate their engagement with the Phenlabs platform or as a result of a breach of the Terms of Service (TOS) by the subscriber. In cases where the subscriber breaches the TOS, the company reserves the right to cancel the subscription at its discretion. This action will be taken with prior notification to the subscriber.
Process for Cancellation
To cancel a subscription, follow these steps:
- Navigate to Account Settings
- Select Edit Subscription from the options
- Choose the Cancel Subscription option and follow the instructions provided
- Confirm your cancellation to finalize the process
5. Refund Policy for Canceled Subscriptions
If a subscription is canceled, subscribers must request a refund by opening a support-ticket via email at [email protected]. Phenlabs representatives will process the request according to the company's refund policy, outlined below:
Refund Policy
Monthly Subscriptions:
No refunds are issued for canceled monthly subscriptions.
Yearly Subscriptions:
- Refunds are only available from the third month onward
- The refund amount is calculated as the balance of the yearly payment, minus the number of months used
Examples:
- Example 1: If a yearly subscription is canceled during the 1st month, the refund will cover 10 months, minus the non-refundable 3-month period (i.e., a refund for 7 months)
- Example 2: If canceled during the 5th month, the refund will cover 10 months, minus the 5 months used (i.e., a refund for 5 months)
6. Payment Method Change
Subscribers can switch between monthly and yearly payment plans:
Switching Between Payment Plans
From Monthly to Yearly:
The yearly payment will begin at the end of the current monthly billing cycle.
From Yearly to Monthly:
Subscribers must request this change by opening a support ticket via email at [email protected].
To change your payment plan, navigate to Account Settings → Edit Subscription.
7. Trial Period
Currently, the platform does not offer a trial period. However, the company may introduce this option in the future.
8. Special Offers
From time to time, the company may introduce special offer packages with payment options that differ from the regular ones. These offers will be announced and published on the Phenlabs website.
Privacy Policy
PhenLabs (PhenCapital Ltd.) is committed to respecting and protecting your Personal Information data that identifies you or could be used to identify you. This Privacy Policy (the "Policy") outlines how PhenLabs processes your Personal Information and explains how you can exercise your privacy rights.
We are dedicated to complying with applicable data privacy laws in the United States, Canada, the European Union, and other jurisdictions where we operate. Our handling of Personal Information is governed by these laws, as well as the terms outlined in this Policy.
Children's Privacy
We do not knowingly collect, process, or store Personal Information from individuals who are minors in their respective jurisdictions ("Children"). Children should not provide any Personal Information to us, and individuals should refrain from submitting Personal Information about Children.
If we become aware, or are notified, that we have inadvertently collected Personal Information about Children, we will take prompt action to delete such information from our systems.
Contact Information
If you have any questions about PhenLabs processing of your Personal Information or this Privacy Policy, please reach out to our Data Privacy Officer using the following contact details:
Personal Information
PhenLabs provides a system which creates Indicators (free and premium) that can integrate with financial investment applications such as TradingView, Discord, and others ("Tools") for individuals who create an account with us ("Subscribers"). In the process of delivering these Tools, PhenLabs may collect and process Personal Information, which may include:
- Identifiers: First and last name, email address, billing address, and phone number.
- Financial Information: Credit or debit card details. Note that PheLabs does not store or have direct access to payment information; all payments are processed securely through a third-party payment processor.
Collection of Personal Information
The Personal Information we collect depends on your interactions with us and may occur in the following scenarios:
- When you visit our website ("Site").
- When you subscribe to the Products by creating an account on the Site.
- When you communicate with us directly or indirectly via email or the chat function on the Site.
- When you interact with us in any other capacity.
Sensitive Information
PhenLabs does not knowingly collect or process information classified as Sensitive Personal Information (e.g., race, ethnicity, health data, or other protected categories). If we become aware, or are informed, that we have inadvertently collected such information, we reserve the right to promptly delete it from our systems.
Legal Bases for Processing Personal Information
PhenLabs processes Personal Information to fulfill its contractual, commercial, business, and legal obligations related to providing Products to Subscribers. Subscribers voluntarily provide Personal Information to PhenLabs, which we collect and process to deliver and support our Products.
In cases where required by applicable Data Privacy Laws, PhenLabs seeks and obtains consent for the use and processing of Personal Information. These legal bases form the foundation for PhenLabs processing activities.
Purposes for Processing Personal Information
PhenLabs may process Personal Information for the following purposes:
- To provide, develop, maintain, and improve the System, Tools and the Site.
- To fulfill requests made when you subscribe to the System & Tools.
- To communicate with Subscribers about the System & Tools.
- To provide subscribers support, including responding to inquiries, questions, and feedback.
- To process and complete transactions, including sending purchase confirmations and invoices.
- To personalize your experience on the Site.
- To send marketing and promotional communications, such as information about our Products, features, offers, promotions, and events that may interest you.
- To ensure the safety, security, and integrity of the System & Tools and the Site.
- To comply with legal and regulatory obligations.
- To establish, enforce, and exercise our legal rights and defend against claims.
Sensitive Information Processing and Disclosure
PhenLabs does not disclose your Personal Information to other Subscribers or unaffiliated third parties, except when necessary or appropriate to provide our System & Tools or under the following circumstances:
- With Your Consent: When directed by the individual to whom the Personal Information pertains or their legal representative.
- Legal Compliance: When required by Data Privacy Laws, other applicable laws, regulations, legal processes, warrants, or orders from courts or governmental authorities.
- Service Providers: To third parties necessary to deliver the System & Tools, such as information technology and security providers, data hosting services, payment processors, or other essential service providers.
- Professional Advisors: To attorneys, accountants, tax professionals, and financial advisors if required to obtain professional services.
- Corporate Transactions: In connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of PhenLabs.
- Marketing and Research: To entities performing marketing, advertising, or market research on our behalf.
PhenLabs ensures that any disclosures are limited to what is necessary or appropriate under the specific circumstances and strives to protect your Personal Information throughout these processes.
Selling, Sharing, Trading, and Exchanging Personal Information
Except as disclosed in this Policy, PhenLabs does not sell, share, trade, or exchange Personal Information for its own purposes or with unaffiliated third parties, as defined under applicable Data Privacy Laws.
If you wish to opt out of the sale, sharing, trading, or exchange of your Personal Information, please complete and submit the Privacy Rights Request Form on this Site. We will address such requests in accordance with the process described above.
Automated Decision-Making
PhenLabs does not utilize automated decision-making or profiling in the processing of your Personal Information. No decisions that may affect you are made based on automated processes or profiling of your Personal Information.
Data Retention
The duration for which PhenLabs retains Personal Information varies depending on the specific Tools provided to Subscribers, the nature and scope of our relationship with each Subscriber, and the type of Personal Information involved. PhenLabs strives to retain Personal Information only for as long as necessary or appropriate to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements.
Cookies
When you visit our website ("Site"), PheLabs may place cookies (small text files with a randomly assigned number) on your device. These cookies enable us to customize the Site's appearance and improve your overall experience by remembering your preferences and device information.
Through cookies, we may also collect additional data about your usage of the Site, including:
- Internet Protocol (IP) address
- Username and session identification
- Browser type and version
- Web pages viewed and referring web pages
- Access times and general online behavior
This data may be used for performance monitoring and marketing purposes. You can choose to decline cookies by adjusting your web browser settings. However, disabling cookies may limit certain functionalities of the Site or reduce its efficiency.
Policy Updates
PhenLabs reserves the right to modify or update this Privacy Policy at any time, for any reason, including to ensure compliance with evolving Data Privacy Laws.
Questions or Concerns
If you have questions or concerns regarding this Policy or the handling of your Personal Information, please contact our Data Privacy Officer:
Privacy Rights
Depending on the Personal Information PhenLabs holds about you and how we process it, you may have the following privacy rights:
- Right to Information: Be informed about how your Personal Information is processed, including the categories of Personal Information collected and the sources of collection.
- Third-Party Disclosures: Learn whether and how your Personal Information is sold, shared, traded, exchanged, or brokered with unaffiliated third parties, and the categories of Personal Information involved.
- Access: Access or receive a copy of your Personal Information.
- Correction: Rectify, update, or correct inaccurate or incomplete Personal Information.
- Deletion: Request the erasure or deletion of certain categories of your Personal Information.
- Objection: Object to and opt out of the processing of your Personal Information.
- Limit Processing: Limit the processing of your Personal Information.
- Opt-Out of Sharing: Opt-out of the sale, sharing, trading, exchange, or brokering of your Personal Information with unaffiliated third parties.
- Portability: Request your Personal Information in a commonly used and portable format.
- Withdraw Consent: Withdraw consent for processing your Personal Information, where such processing is based on consent. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
- Non-Discrimination: Exercise your privacy rights without being discriminated against, such as being denied access to Products or receiving a different level or quality of service.
To exercise any of these rights, please complete and submit the Privacy Rights Request Form on this Site. PhenLabs will confirm receipt of your request within 10 days and provide a substantive response within 30 days, subject to any lawful extensions. Note that there may be a delay while we verify the request's validity to ensure it originates from you and not an unauthorized person.
Please be aware that there may be legal or regulatory reasons to deny a request, including requirements for PhenLabs to retain and process certain information. Some requests may also limit or prevent PhenLabs from providing the System & Tools to you. If this occurs, we will notify you in writing within 30 days. For assistance, you may also contact our Data Privacy Officer.
PhenLabs will not discriminate against you for exercising your privacy rights. This includes not denying access to System & Tools, not altering the level or quality of System & Tools provided, and not suggesting that exercising your rights may impact the quality or availability of System & Tools.
Making a Request
To make a request, please fill out the form with accurate information and submit it. We will respond to your request within the timeframe required by applicable law. To protect your privacy, we may need to verify your identity before processing your request.
For any privacy-related questions or concerns, please contact us at: [email protected]